Privacy Policy

Our Commitment to Your Privacy

At IronOak Syracuse Deck Builder, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services or visit our website.

We only collect information necessary to provide you with excellent deck building services and to improve your experience with our company.

Information We Collect

We collect information that you provide directly to us, including:

• Your name, address, phone number, and email address
• Project details and preferences for your deck or outdoor structure
• Photos of your property if you provide them for project planning
• Payment information for processing transactions
• Communication records including emails, calls, and messages

We also automatically collect certain information when you visit our website:

• Your IP address and browser type
• Pages you visit and time spent on our site
• The website that referred you to us
• General location information based on your IP address

How We Use Your Information

We use the information we collect to:

• Provide you with deck building quotes and service information
• Schedule and complete your deck construction project
• Communicate with you about your project status and updates
• Process payments and maintain transaction records
• Send you project photos and warranty information
• Improve our services and customer experience
• Respond to your questions and support requests
• Comply with legal obligations and enforce our terms

We may also use your information to send you helpful tips for deck maintenance or information about our services, but you can opt out of these communications at any time.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in these limited circumstances:

• With service providers who help us operate our business, such as payment processors, scheduling tools, or website hosting services
• With suppliers and contractors directly involved in completing your project
• To comply with legal requirements or respond to legal processes
• To protect our rights, property, or safety, and that of our customers and others
• With your explicit consent for specific purposes

Any third parties we work with are required to protect your information and use it only for the purposes we specify.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how you use our site. Cookies are small text files stored on your device that help us remember your preferences and analyze site traffic.

You can control cookies through your browser settings:

• Accept all cookies for the best user experience
• Block all cookies, though some site features may not work properly
• Delete cookies after each browsing session
• Set your browser to notify you when cookies are sent

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. This includes:

• Secure data storage and encrypted transmission of sensitive information
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates to our systems
• Secure disposal of information when no longer needed

While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

Your Privacy Rights

You have the right to:

• Access the personal information we have about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Opt out of marketing communications at any time
• Object to certain uses of your information
• Request a copy of your information in a portable format

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Retention of Information

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. This typically includes:

• Project records maintained for warranty purposes and legal requirements
• Financial records kept according to tax and accounting regulations
• Communication records retained to improve our services
• Marketing preferences stored until you opt out or request deletion

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Third-Party Links

Our website may contain links to third-party websites, such as material suppliers or industry associations. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date.

We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information.

Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

We will respond to your inquiry within a reasonable timeframe and work to address your concerns.